Returns and Exchange

Product (s) can be exchanged(only in case of the damaged product and of wrong size issue) only the products of the same brand within 5 days from the date of purchase. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. However, an exchange is subject to the availability of the item in our stock or items not on promotion or discount. Contact our customer service center by emailing/Whatsapp us images of defective product at contact@buraqstore.com or calling us at 03319787950 within 5 days of purchase. After our team reviews the product, you will be offered an exchange with the same price value product.

Products cannot be exchanged with any other brand product and if you want to get exchange than only the same brand products available for exchange.

Refunds

  • We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases where in the product is out of stock or appears to be faulty.
  • Shipping costs (both ways) to send any non-damaged items will be paid by the customer.  Buraqstore will bear the shipping costs on defective/wrong merchandise only.
  • There is no monetary refund offered on all purchased items. Customers can either get the product exchanged within 14 days or store credit can be issued to the customer for future purchases.

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